A noticeable increase in water consumption could be an indication of a water leak in your home.  One of the most common leaks are from toilets.  Toilet leaks can waste hundreds of gallons of water per day.   Even though a toilet isn't running, it can still be leaking water.  If you suspect a problem, add food coloring to the water in the tank.  After several minutes, if the water in the bowl begins to turn color, there is a leak.  Also, look inside the tank for water going into the overflow tube.  If a problem is identified, contact a plumber to make repairs. 

Please call our office at 641-828-0557 to report water in the street.  Our Water Distribution team can determine the cause and arrange for any necessary repairs.  With early detection, a repair can be made more quickly. 

A shut off valve is located between the water main and your home.  Often, you can see a metal cap approximately 4-6 inches in diameter in your lawn near the street or in your sidewalk or driveway.  Shut off valves allow Knoxville Water Works employees to turn off the water to your home.  

Most often, this is done at the homeowner's request so plumbing repairs can be made or when someone is moving out of the property and wants the water service terminated.  On some occasions, Knoxville Water Works will turn off the water to a property due to a payment collection issue.  To avoid having your water cut off, please contact us to make payment arrangements if you are unable to pay your bill in a timely fashion.   

​

If it is not operational, the homeowner is responsible for repairing the shut off valve, as well as the service line from the home to the water main.